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What are cause codes/heat-map?

The cause codes are used for the classification of conversations with the response team, and they are provided in a statistical form as feedback to the company in the regular reports. As per the recommendations

How is the average score calculated?

Each question is assigned a points score, depending on how you answer the question. Higher well-being results in a higher point score being assigned to the question. All questions are added up and together they

What are the reports used for?

We recommend that the monthly well-being reports are used by management and HR to get an impression of the level of well-being in the individual departments. This way it becomes possible to make a targeted

What are cause codes?

After each conversation, a ”cause code” is registered. This helps to give an overview of the problems that cause poor well-being in the individual company.