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What are reason codes/heat-map?

The reason codes are used for the classification of conversations with the response team, and they are provided in a statistical form as feedback to the company in the regular reports. As per the recommendations

How is the average score calculated?

Each question is assigned a points score, depending on how you answer the question. Higher well-being results in a higher point score being assigned to the question. All questions are added up and together they

What are the reports used for?

We recommend that the monthly wellbeing reports are used by management and HR to get an impression of the level of wellbeing in the individual departments. In this way it becomes possible to make a

What are reason codes?

After each conversation, a ”reason code” is registered. This helps to give an overview of the problems that cause poor wellbeing in the individual company.

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