There can be several reasons for that. The most frequent explanations are that: 1) The employee has an open case and continues to make his answers every two weeks. The well-being of that person is not immediately affected, and so the answers still place that person in the “red zone”. As that person already has an open case that awaits a follow-up conversation (which is typically 3-4 weeks into the future), a new case is not created. 2) The employee has had 2 cases (the max number per year) within the last 12 months. Therefore, no new cases are created, and the employee is instead advised to contact HR.