There can be several reasons for that. The most frequent explanations are that: 1) The employee has an open case and continues to make their answers every two weeks. The wellbeing of that person is not immediately affected, and so the answers still place that person in the “red zone”. As that person already has an open case that awaits a follow-up conversation (which is typically 3-4 weeks in the future), a new case is not created. 2) The employee has had 2 cases (the max number per year) within the last 12 months. Therefore, no new cases are created, and the employee is instead advised to contact HR.