What are cause codes/heat-map?

The cause codes are used for the classification of conversations with the response team, and they are provided in a statistical form as feedback to the company in the regular reports. As per the recommendations of the working environment authorities, there has to be a minimum of 20 persons in a group for a cause code to appear in the report. The cause code(s) is chosen in cooperation with the psychologist. Some further words are added to work-related causes such as “workload, problems with a co-worker, etc.” whereas personal causes are only categorized as “personal causes”. If, for example, the lack of well-being (and, as a consequence, the conversation with the response team) is due to a divorce, the cause will be categorized as “personal cause” without being further specified.