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What are reason codes/heat-map?

The reason codes are used for the classification of conversations with the response team, and they are provided in a statistical form as feedback to the company in the regular reports. As per the recommendations of the Danish Working Environment Authority, there has to be a minimum of 20 persons in a group for a reason code to appear in the report. The code(s) is chosen in cooperation with the psychologist. Some additional words are added to work-related reasons such as “workload, problems with a co-worker, etc.” whereas personal reasons are only categorized as “personal reasons”. If, for example, the lack of wellbeing (and, as a consequence, the conversation with the response team) is due to a divorce, the cause will be categorised as “personal reasons” without further elaboration.

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