Question 1

How do i change my preferred language?

Accepted Answer

To change your default language. Open up the app on your smartphone and log in with your credentials.

Once the app is open, click the profile icon in the bottom right corner - that will open up the profile settings.

Inside the profile settings, there is an option called Language, this might vary according to your current language. If you click that option, a list of available languages will show - now simply click your desired language and press change.

Now the app will reload itself and all text will now be in your preferred language.

Question 2

Please elaborate on how data is deleted – from your systems and backups and what is data retention on customer data?

Accepted Answer

See #43 and the following statement from our Hosting Provider: Data  deletion on physical storage devices. If a disk drive used for storage  suffers a hardware failure, it is securely erased or destroyed before  Microsoft returns it to the manufacturer for replacement or repair. The  data on the drive is completely overwritten to ensure that the data  cannot be recovered by any means. When such devices are decommissioned,  they are purged or destroyed according to NIST 800-88 Guidelines for Media Sanitation.

Question 3

When a customer terminates its business arrangements with you – how long after the termination do you hold or keep customer data on disk, backup media etc. before it is purged.

Accepted Answer

As per consent we do not purge all data. We use and store some data in a  statically form. In the event of a business termination we purge PII  within a week from the notice of termination has been effective. Backups  are retained for 35 days. Customer information such as e-mails,  invoices, meeting notes, contracts etc. may be stored longer.

Question 4

Please elaborate on what levels of security is built into your login system - i.e. do you provide 2 factor authentication?

Accepted Answer

Internally, yes 2FA is enabled for relevant staff/applications. Externally, it depends on your own configuration at your STS.

Question 5

Please elaborate on how you manage tenant access and authorization to your solution and do you provide any form of federation framework or Single Sign On (SSO)?

Accepted Answer

Internally, all access is controlled by Azure AD. External access (like  the HR department of Grundfos or our response teams) my sign in with  either 1) their own company credentials through Azure AD or own operated  STS, or 2) a local Username/Password account (backed by Azure AD B2C).

Thank you!