The response team is not able to grant you consultations with other psychologists. However, they can guide you towards a course of treatment through your health insurance, private practitioner, municipality etc..
The app will automatically notify you if the available number of conversations is exhausted and you will be advised to contact your immediate manager or HR, if you believe you are in need of help.
You can always send a message to support@worklifebarometer.com stating that you do not want to go through with the conversation, or you can just tell the occupational psychologist, that you don’t want the conversation.
No – the conversation with the response team remains anonymous to the company.
When the response team calls, they will always inquire whether you are available to talk. If the time is not appropriate you can arrange another call. If you are unable to answer the call, they will leave a message and attempt to call at a different time. After the fourth attempt you will receive a message that they have been unable to reach you and will make no further attempts. If you still want to be contacted, you are always welcome to write to support@howdy.care or call at 88877700.
You can return a text to the occupational psychologist after the first (missed) call – or you can agree on another time for the interview when the occupational psychologist first calls you. In order to protect your anonymity, we won’t send any communication concerning the response team via e-mail. If you don’t have access to a mobile phone, the best option is to tell the response team when you are available to talk to them.
When you accept the consent form, you will be asked to register a phone number. You decide whether to register your personal phone number or your work phone number. You are encouraged to register a mobile phone number – if possible – as it is easier to have a discrete conversation over a mobile phone.
The response team is open daily from 8 am until 8 pm (until 4 pm on Fridays) and attempts will be made to reach you both inside and outside of working hours. You can also suggest that the psychologist try to call you again at a specific time which suits you better.
Yes – talking to the response team is voluntary. However, we always recommend that you spend a few minutes on a short talk with them.
You will receive a message in the app saying that your wellbeing is at a critical level and that you should seek assistance from a healthcare professional.
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