When will the response team contact me? How soon?

Generally speaking you will be contacted in 3 cases: 1) if your well-being is in the red zone, 2) if a significant decrease in well-being is registered (compared to the previous measurement) and your score is in the yellow zone or 3) if your score is in the yellow zone (without having decreased significantly since the previous measurement). In case of 1) and 2) proactive action is taken, and you will receive a call within 2 weekdays. In case of 3) you have to press the “contact me” button yourself. When you do so, someone from the response team will get back to you within 2 weekdays.