When you accept the consent form, you will be asked to register a phone number. You decide whether to register your personal phone number or your work phone number. You are encouraged to register a mobile phone number – if possible – as it is easier to have a discrete conversation over a mobile phone.
The response team is open daily from 8 am until 8 pm (until 4 pm on Fridays) and attempts will be made to reach you both inside and outside of working hours. You can also suggest that the psychologist try to call you again at a specific time which suits you better.
Yes – talking to the response team is voluntary. However, we always recommend that you spend a few minutes on a short talk with them.
You will receive a message in the app saying that your wellbeing is at a critical level and that you should seek assistance from a healthcare professional.
You can use the response team 2 times a year. Each use consists of a preliminary interview, with the possibility of a follow-up interview.
The response team consists of occupational psychologists who are trained to talk about issues that concern your work life and/or your personal life. The interview can help you find solutions to the issues that affect your wellbeing
A Howdy case is triggered when: A user’s level of wellbeing is either yellow or drops significantly while in the green (The user may opt to accept a phone call). A user’s level of wellbeing is either red or drops significantly while in the yellow (The user will receive an automatic phone call). You will receive the phone call within two weekdays.
The response team will begin by asking questions about the situation, based on whether you are aware of why your level of wellbeing has caused a call. They will attempt to clarify the following: The cause of the problem, the ability to handle the situation, whether the stressful situation has been short or long term, and the extent of the problem. During the conversation an agreement is made about what the employee should do and in some cases a follow-upcall will be made to ensure that action is taken. The psychologists in the Howdy response team work from a
The primary task of the response team is to screen and assist the user in further action when needed. In this way, early symptoms of stress or depression may be uncovered. The psychologists do not perform diagnoses. They use the WHO-5 measurements as a gauge for wellbeing, which helps the individual gain increased awareness, reflection, and insight into their own situation. The psychologists of the Howdy response team do not offer therapeutic treatment, but in cases where the user is assessed to be capable of increasing their own wellbeing, they do offer coaching.
Depending on the agreement your company has with Howdy, the psychological response team is maintained by either Howdy, whose response team consists of experienced occupational psychologists, or the Pathfinder Howdy response team, whose response team consists of registered nurses.